Terms of Service

Valentine's Day

Please be informed that the following arrangements will be unavailable during the Valentine's Day period of 12th - 15th February.
- All Cashbox Hampers

- All bouquets which consist of Hydrangea

- All Floral Stands
- All products under Windflower X unless stated otherwise

- All Vitality Crates

We would also like to inform you that during this period, there will be a change in our delivery policy. Please kindly head here for more.

Store Information

Locate us

22 New Industrial Road

#02-27/28, Primax

Singapore 536208

Opening Hours

Mon - Fri 9.00am to 6.00pm

Sat 9.00am to 5.00pm

Sun 9.00am to 2.00pm

Payment

ONLINE

We accept all major credit cards, including Visa, Mastercard, American Express.

Online payments are processed using our secure payment provider, Stripe. Stripe is a market leader in the online payment space, and ensures fast, safe and secure payments.

Coupled with our site’s SSL certificate, you are ensured a safe, encrypted link between you and our secure payment provider.

IN-STORE

We accept payment by cash and NETS in store.

WHATSAPP (+65 97852570)

Customers who order through Whatsapp will be sent an invoice for their order via email.

Upon receiving an invoice, customers may choose to pay by credit card, or by bank transfer.

Should you choose to bank transfer, kindly screenshot a copy of the receipt and Whatsapp us as proof of your transaction.

Ordering Policy

NEXT-DAY ORDERING

All bouquets will be available for Next-Day ordering unless stated otherwise.

SAME-DAY ORDERING

All bouquets will be available for Same-Day ordering unless stated otherwise.
Cut-off timing for Same-Day Morning Slots orders is at 8:00AM on the ordering day itself.

Cut-off timing for Same-Day Afternoon orders is at 12:30PM on the ordering day itself.

Cut-off timing for Same-Day Night Slots is at 4:00pm on the ordering day itself.

*Kindly note timeslots are first-come-first-serve basis. Dates will be greyed out when orders are fully booked.

Refunds & Cancellation

REFUNDS

For orders made through our website, refunds will be processed through our secure payment provider.
The refunds will be reflected in your next bank statement or 2 weeks later and a refund receipt will be emailed out as well.
If you feel you have received a refund in error, or have not yet received your refund after 2 weeks, kindly contact customer service at salesenquiries@windflowerflorist.com or drop us a Whatsapp at 97852570.
For Bank Transfer transactions, do contact us or drop us a whatsapp at 97852570 and we will tend to your enquiries.

CANCELLATIONS

To make a cancellation, kindly contact customer service at salesenquiries@windflowerflorist.com or Whatsapp 97852570.
Cancellations must be made at least 48 hours in advance, anything lesser than that will be subjected to only a 50% refund as flowers are perishable items.
Cancellations that are made more than 48 hours in advance are subjected to only 80% refund.

Seasonal Availability of Flowers

Here at Windflower Florist Pte Ltd, we strive to ensure your bouquets are always fresh, beautiful and consistent with your order. However, flowers are seasonal products, and subject to availability from orchards and farms.

Should the main bloom of a product be no longer available, we will contact you and work out a suitable substitution/replacement. We will only substitute with flowers of a similar or superior look/feel and value.

Filler flowers are what give the bouquet body and volume, but are similarly subject to the season. We will do our utmost to preserve the same style and aesthetic as the original. Rest assured the bouquet will look as beautiful as always.