As of 4th December 2017, Windflower Florist Pte Ltd is offering Free Delivery (Island-Wide**) to all products purchased through our website.

**Windflower Florist Pte Ltd is happy to deliver island-wide, except to the following locations:

• Tuas
• Penjuru
• Jurong Island
• Army Camps / Police Camps
• Airline Road

Windflower Florist Pte Ltd will do its utmost to meet its customer’s delivery requests, but reserves the right to cancel an order and refund the amount to the customer in the event of invalid delivery location.

• UNSUCCESSFUL DELIVERY

Kindly ensure recipient or representative is present at delivery address during stipulated date and time.

Windflower Florist Pte Ltd cannot accept responsibility for late/failed delivery if:

1. Incorrect address given
2. Intended recipient not present
3. No valid means of contact
4. Delivery vehicle is subject to delays from building management/security

• RE-DELIVERY

1. In the event of an unsuccessful delivery due to the above reasons, customers can request for a re-delivery but it will be subjected to a standard $10 re-delivery charge.
2. Customers need to contact 97852570 to request for the re-delivery.
3. Re-delivery timing is subjected to Windflower Florist’s scheduling.

• CHANGE IN DELIVERY DETAILS

1. Customers who wish to amend delivery details will need to WhatsApp or call in to 97852570 and our Customer Service team will tend to your request during our working hours.
2. Customers should notify Windflower Florist of the changes before the following cut-off timing, else it will be subjected to the re-delivery fee of $10.
3. As our delivery timings are set within timeslots and follow a carefully planned route, any specific request for a shorter time range (reduced to 60 minutes max.) will be liable for a $25 express delivery charge (Windflower reserves the right to reject express delivery requests if it is impossible to fulfil)

-For delivery 10am-1pm: Cut-off timing at 6pm the evening before.

-For delivery 2-5PM: Cut-off timing at 12:00pm on the day itself.

-For delivery 6-9pm: Cut-off timing at 4:00pm on the day itself.

• SELF-COLLECTION

Customers may opt to collect their bouquets at no extra charge. Collections can be made at our store at:

1. Primax, 22 New Industrial Road, #02-27/28, Singapore 536208

Prior notification of at least 1 day in advance is required if customers wish to change delivery to self-collection and vice versa.