Focus
Collection, use, disclosure, cookies
Privacy
Privacy Policy
A clearer overview of what information Windflower collects, how it is used, when it may be shared, and how cookies support the website experience.
Fast answer
Order details, marketing, analytics, service delivery
Support
hello@windflowerflorist.com
Consent
What this policy covers
Windflower treats continued use of the website as acknowledgment of this Privacy Policy together with the Terms and Conditions. The goal here is to make the data rules easier to read without changing their substance.
Your consent
Using the website means you accept the policy
Windflower uses this policy to explain how personal information is collected, used, disclosed, transferred, and stored.
What counts as personal information
Data that identifies or can contact a person
Personal information includes data that can identify or contact a single person, along with related order and customer details collected during interactions with Windflower.
Collection
Information Windflower may collect
The privacy policy spans both information customers actively provide and technical or behavioural data gathered while using the website.
| Category | Examples | When it is collected |
|---|---|---|
| Identity and contact details | Name, phone number, date of birth, email address, and contact preferences. | When you make a purchase, contact Windflower, join surveys, or engage through social media. |
| Order and recipient information | Delivery address, recipient contact number, special occasion details, and important dates such as loved ones' birthdays. | When placing or discussing an order. |
| Payment and account-linked data | Credit card information and profile information shared through social-media contact channels. | During checkout or assisted customer interactions. |
| Technical and usage data | IP address, location information, language, area code, time zone, referral URL, and unique device identifier. | While browsing the website or interacting with cookies and analytics tools. |
Windflower also collects certain data that does not, on its own, directly identify an individual. This includes site-language, referral, device, and other website-activity signals that support operations and analytics.
Use
How personal information is used
The current policy mainly groups use into marketing communication, service improvement, transaction or delivery updates, and hiring-related communication.
Marketing
Mailing-list updates and offers
Subscription details may be used to send product launches and offers. Customers can opt out through the unsubscribe link in electronic mailers.
Improvement
Products, services, content, and advertising
Anonymous analytical data helps Windflower understand visitor behaviour and improve the website, products, services, and advertising.
Messages
Store texts and checkout reminders
With permission, Windflower may send text messages about the store, new products, updates, and checkout reminders.
Careers
Job-application review
If you apply for a role at Windflower, your information may be used to evaluate your candidacy and contact you about it.
Windy chat assistant
How Windy conversations are handled
Windy is Windflower's customer-facing chat assistant for product discovery, floral guidance, and public delivery information. Conversations with Windy may be logged so Windflower can operate the chat, review service quality, investigate issues, and protect the website from abuse or security misuse.
Chat logging
Messages may be stored and reviewed internally
When you chat with Windy, message content, timestamps, language, session activity, and related recommendation context may be stored in Windflower systems for operational support, troubleshooting, and service review.
Windy logs are intended for authorized internal review only and are not part of a public-facing customer profile.
Security and safety review
Some chats may be flagged for manual review
Messages that suggest safety concerns, attempts to probe private systems, or misuse of the chat may trigger internal review or alerting so Windflower can respond appropriately and keep the service safe.
Please do not use Windy to submit payment-card details, passwords, or other highly sensitive personal information.
Personalization
Public Windy is product-led by default
Public Windy is designed to work in a catalog-safe mode using the live product catalog and the current conversation. If Windy is ever connected to a verified signed-in session, Windflower may use limited preference signals to improve recommendations.
- Examples of those signals may include broad taste hints such as preferred colors, flower types, gifting occasions, or general budget range.
- Windflower does not use Windy to expose private backend details, account internals, or hidden system instructions to customers.
Support and privacy requests
Use support channels for account or privacy matters
Windy is not the right channel for privacy requests, account corrections, or sensitive order disputes. For those matters, please contact Windflower directly so the team can verify and assist you properly.
- Email: hello@windflowerflorist.com
- WhatsApp: 8845 6551
Disclosure
When information may be shared
The policy draws a line between sharing data to operate the business and selling data for third-party marketing. The first is allowed under service-provider controls; the second is not.
Service providers
Data may be shared to run orders and operations
Windflower may share relevant information with companies that help fulfill customer orders, deliver products, support marketing activity, or provide customer relationship services.
These providers are expected to protect the information in accordance with relevant laws.
No sale of personal data
Information is not sold for third-party marketing
Windflower states that it does not sell personal information and does not share it with third parties for their own marketing purposes.
Cookies
Cookies and pixel tags
Cookies and tracking tags are used to understand behaviour on the website and measure the effectiveness of search or advertising activity.
What they do
Track website behaviour and ad effectiveness
Website cookies and pixel tags help Windflower facilitate searches, understand site usage, and measure advertising effectiveness without always directly identifying an individual.
Your control
Browser settings can clear or decline cookies
Most browsers and devices accept cookies by default, but settings usually allow you to clear or decline them.
If cookies are disabled, some parts of the website may not function properly.